1. Introduction

Welcome to Wishmaster ("we", "our", or "us"). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Communicate regarding your purchases, returns, or support requests
• Improve our products, services, and user experience
• Send marketing communications (only if you have opted in)
• Comply with UAE laws and prevent fraudulent transactions

4. Sharing of Information

We may share limited necessary data with:

• Courier partners (Ajex Courier) for shipping and delivery
• Payment gateway (Stripe) for order processing
• Service providers involved in website maintenance, analytics, or support

All partners are bound by confidentiality agreements and comply with data protection standards.

We never sell or rent your personal information to third parties.

5. Data Security

We use SSL encryption, secure servers, and access-controlled systems to protect your data. However, no system is 100% secure, and we encourage users to maintain strong passwords and safeguard their account information.

6. Cookies Policy

We use cookies to enhance your browsing experience, such as remembering login details and showing relevant products. You can manage or delete cookies via your browser settings.

7. Your Rights

You have the right to:

• Access or update your personal data from your account
• Request deletion of your account and data
• Withdraw consent for marketing communications

For data-related requests, contact us at support@wishmaster.ae or call +971504785284.

8. Retention of Data

We retain customer data only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes.

9. Policy Updates

This Privacy Policy may be updated periodically. The "Last Updated" date will be revised accordingly. Continued use of the website implies acceptance of the updated terms.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

1. Introduction

These Terms and Conditions govern your use of the Wishmaster website ("Site") and your purchase of products from us. By accessing or using our Site, you agree to comply with these terms. If you disagree, please refrain from using our website.

2. General Information

• Wishmaster sells and delivers electronic appliances across the United Arab Emirates only.
• Our courier partner is Ajex Courier.
• All prices are listed in AED and include VAT unless otherwise stated.

3. Orders & Payment

• Orders can be placed through the website after creating an account.
• Payments may be made via credit/debit cards.
• All payments are processed securely through authorized gateways (Stripe).
• Orders are subject to confirmation and availability.
• All product prices are inclusive of VAT

4. Delivery Policy

• Deliveries are available only within the UAE.
• Standard delivery times range between 1–4 business days, depending on location.
• Certain remote areas are serviced only once or twice a week(refer to the shipping policy page for the complete area list).
• Delivery timing is subject to Ajex Courier's operational capacity.
• Customers must provide complete and accurate address details.

5. Returns, Replacements & Refunds

• Products may be returned within 14 days of delivery if they meet our return policy conditions.
• Return requests must be submitted through the Orders page in your profile.
• If the purchase is cancelled prior to delivery, a decided refund will be issued.
• Once delivered, refunds will depend on the condition of the product and packaging and are subject to company's discretion.
• Manufacturing defects or damages must be reported within 48 hours of delivery for replacement eligibility.
• Shipping charges are non-refundable under all circumstances.
• Refunds will be processed within 5–7 business days after inspection approval.

6. Product Use & Warranty

• All products are intended for standard domestic use within the UAE.
• Damage caused by improper use, electrical surges, or modification is not covered.
• Manufacturer warranties apply where available.

7. Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• Any unauthorized use of your account must be reported immediately.
• Wishmaster is not liable for losses resulting from unauthorized access caused by user negligence.

8. Limitation of Liability

Wishmaster shall not be liable for:

• Delays in shipment due to the courier or unforeseen circumstances
• Damages resulting from improper installation or usage
• Indirect, incidental, or consequential losses arising from the use of products

9. Intellectual Property

All website content, including text, graphics, product images, and logos, are the property of the respective owners. Unauthorized reproduction or use is strictly prohibited.

10. Policy Amendments

Wishmaster reserves the right to modify, suspend, or discontinue any part of the website or its policies at any time without prior notice. It is the customer's responsibility to review the Terms and Conditions regularly.

11. Governing Law & Jurisdiction

The laws of the United Arab Emirates govern these Terms. Any disputes shall be resolved under the exclusive jurisdiction of the Dubai Courts.

12. Contact Information

For support or clarification, please contact: